This program illustrates how lean thinking - through its original concepts, to its initial impact on manufacturing, and now to delivery of healthcare, can dramatically affect quality of service. Lean implies developing value by identifying process problems and eliminating waste by creating value streams that identify unnecessary complexity and time-intensive processes. Additionally, many other lean tools can make a contribution to delighted customers and improved organizational efficiency.Veterans of lean implementation and several case studies augment the program.
By the end of this program, the participant should be able to::
1. Describe the Toyota Production System (TPS), and its role in creating challenging environments to engage
people to think and grow in their work.
2. Recognize how Lean methods build quality into any process by eliminating waste.
3. Define the importance and role of value stream mapping.
4. Evaluate Lean methods as applied in healthcare to include why and how they work.
5. Use Lean six sigma techniques to form the basis for ongoing continuous improvement.
Course objectives for this program specifically target radiology administrators and other healthcare managers.
- What is Lean Six Sigma?
- Recommendations for Action
- Lean in Healthcare
- Lean – Going Forward